退款政策
Lady Beauty hopes to provide you with the best service and shopping experience. Please read the following instructions for returns and exchanges carefully.
Notice for Returns and Exchanges
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Return Window: All products must be returned or exchanged within 21 days from the date of receipt/delivery confirmation.
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Product Condition: Customers may return or exchange products that are unused, unworn, unmodified, unwashed, free of foreign odors or stains, and with all original tags, barcode stickers, and packaging bags/boxes intact within 21 days.
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Final Sale Items: Clearance items, special promotional offers, or products that are out of stock/discontinued are final sale and cannot be returned or refunded.
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Promotional Products: For monthly promotional items, only size exchanges are accepted. Customers must contact our customer service team via email in advance to make an arrangement.
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Shipping Fees for Returns & Exchanges:
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5.1 Defective or Incorrect Items: In the event of a defective item or shipping error (e.g., ordered size 70A but received size 80A), Lady Beauty will cover all return and re-shipping postage costs.
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5.2 Personal Preference / Size Exchange: If a return or exchange is requested due to personal preference, style/color choice, fit, or expectation mismatch, all return and re-shipping costs shall be borne by the customer.
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One-Time Exchange Limit: Each order is eligible for a one-time return or exchange arrangement. We strongly recommend inspecting all items immediately upon receipt. Returned items must be packaged securely in their original Lady Beauty packaging. Products that are damaged, deformed, soiled, missing tags, or incomplete will not be accepted for return or refund (except in cases of product defect or shipping error attributable to Lady Beauty).
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Non-Returnable Conditions: Returns or exchanges will NOT be accepted under any of the following circumstances:
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7.1 Return requests submitted after the 21-day period from the date of receipt.
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7.2 Products that show signs of wear, washing, alteration, cosmetic/perfume stains, or foreign odors.
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7.3 Damaged, defaced, or missing original packaging, tags, or barcode stickers.
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Defects, Shipping Errors, or Packaging Damage:
Please inspect your package upon delivery. If you receive a defective item, an incorrect order, or notice damaged packaging, please contact us within 48 hours of receipt with photos of the issue.
Contact Us
If you have any questions regarding our Refund Policy or wish to initiate a return, please reach out to our customer service team:
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Email: ladybeauty.ca@gmail.com
By placing an order on our online store, customers agree to accept all the terms and conditions outlined above. Lady Beauty reserves the right of final decision and the right to modify any terms without prior notice.